FAQ

Universal Express Group offers a range of local and interstate courier services, including:

• 1-hour delivery: Our fastest option for urgent deliveries within Canberra or Queanbeyan.
• 2-hour delivery: Collection and delivery within 2 hours of your request.
• 4-hour delivery: A cost-effective option for less urgent deliveries.
• Distribution: Ideal for bulk freight or regular runs – includes van hire and scheduled routes.

Yes, Universal Express arranges interstate delivery of parcels and documents via:

• Air freight: Express services, prepaid envelopes, and off-peak delivery options.
• Road freight: A more economical option for less urgent freight.

You can track your deliveries online by entering your name, client number and password on our tracking page. If you don’t have your login details, please contact us to get set up.

Yes. We operate a modern 7,500 sqm warehouse in Mitchell, ACT, which includes:

• Secure storage: For non-flammable goods.
• Inventory management: Real-time updates and low-stock alerts.
• Pick and pack: Complete packing and dispatch solutions.

Universal Express specialises in efficient distribution throughout the Canberra region, including:

• Parcel services: Reliable and cost-effective solutions for bulk deliveries.
• Pallet freight: Trucks with hydraulic tailgates for easy loading and delivery.
• Regional network: Same-day delivery options via trusted regional agents.

Yes. We offer business consulting services for government departments, corporates, SMEs and other organisations, covering:

• Tender improvement strategies.
• Business planning and process development.
• Government liaison and research for logistics proposals.

You can contact us via:

• Address: 20 Kemble Court, Mitchell ACT 2911
• Phone: (02) 6241 3822
• Fax: (02) 6241 8261
• Email: info@uniexpress.com.au

Simply complete our credit application form online with the following details:

• Company or partnership name
• Contact and business address details
• Credit references